Basics · Written guide

How to file a water damage insurance claim

Prepare a safe record of the damage and ask your insurer how your policy and its claims process apply.

What you'll learn

  • How to describe the apparent source and affected areas to your insurer
  • What to ask about coverage, deductibles and reporting
  • How to take photographs only when it is safe
  • Why estimates, invoices and correspondence are useful records

Step by step

  1. Photograph the affected areas only from safe places.
  2. Write down what you saw: appliance, supply line, roof, or outdoor water.
  3. Ask your insurer about your policy, reporting and documentation.
  4. Keep estimates, invoices, repair records and correspondence together.
  5. Ask whether the insurer needs to inspect anything before disposal.
Safety note

Coverage depends on the policy and event. Keep a dated record of your insurer conversations.

Rather have a pro handle it?

Call (858) 330-3449 or send the details through the contact form.

San Diego County

Water damage at your home or business?

Explore the guides and prepare questions for an independent water damage professional.