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Notes for the morning after a leak.

A short set of San Diego homeowner pages: the first day, the claim folder, carpet and drywall choices, and the point where a drying crew should take over from a shop vac.

Homeowner photographing water damage on a hardwood floor with a phone for an insurance claim
Safety · Featured · Written guide

First hours after water damage

Start by protecting people, stopping the source only if safe, and recording what you can observe without entering a hazardous area.

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The rest of the homeowner notes

Air movers and a dehumidifier set up to dry a wet floor and wall after a residential water leak
Written guide
Safety

How to prevent mold after a water leak

Fix the source of moisture, arrange prompt drying, and ask a qualified professional how affected materials should be assessed.
Homeowner reviewing insurance documents and water damage photos at a kitchen table with a laptop
Written guide
Basics

How to file a water damage insurance claim

Prepare a safe record of the damage and ask your insurer how your policy and its claims process apply.
Restoration technician marking a flood cut line on water-damaged drywall before removal
Written guide
Troubleshooting

When to replace water-damaged drywall (vs. dry it in place)

The water source, condition of the wall and extent of moisture affect whether drywall can be dried or needs removal.
Homeowner closing a main water shutoff valve on a residential water meter during a pipe burst
Written guide
Safety

What to do when a pipe bursts

Use a shutoff only if it is safe to reach. If you cannot stop the flow safely, leave the area and seek qualified help.
Red flags

When a shop vac is the wrong tool

Six situations that belong with a drying crew. Leave the breaker and the main alone if you would have to stand in the water to reach them.

  • Active leak you cannot shut off

    If the source cannot be stopped safely, leave the area and ask the appropriate utility or a qualified plumber for help.

  • Sewage backup of any size

    Keep away from contaminated water and seek a professional experienced with sewage cleanup.

  • Standing water near electrical outlets, panels, or appliances

    Electrocution risk. CDC guidance is not to switch power on or off while standing in water. Call an electrician if the panel is not reachable on dry ground.

  • Sagging drywall ceiling after a leak

    Keep people out from under a sagging ceiling and seek qualified assistance.

  • Visible mold on more than 10 square feet

    EPA advises consulting a mold remediation professional when the affected area exceeds about 10 square feet.

  • Flood water from outside the home

    Outdoor flood water can carry contamination. EPA guidance for sewage or other contaminated water is to call a professional experienced with that work.

Further reading

Outside documents worth reading

IICRC

IICRC industry standards library

Standards and reference materials for restoration professionals.

 EPA

EPA Mold Cleanup Guide

When to clean yourself, when to call a pro, and what protective equipment is needed.

 FEMA

NFIP National Flood Insurance Program

Flood insurance information, including coverage and policy questions.

 CDC

CDC Flood Safety and Cleanup Guidance

Health and safety guidance for returning to a property after major flooding.
San Diego County

Use the notes, then talk to a local crew.

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