What to do when a pipe bursts
Use a shutoff only if it is safe to reach. If you cannot stop the flow safely, leave the area and seek qualified help.
What you'll learn
- When to use an accessible shutoff and when to leave the area
- Why an unfamiliar meter valve should not be forced
- What to tell a plumber about where the water appeared
- Questions about checking concealed areas and documenting repairs
Step by step
- Use a shutoff only if you can reach it without entering a hazardous area.
- Do not switch power on or off while standing in water. CDC guidance.
- Move an item only if the area and item are safe to approach and handle.
- Ask a plumber to identify and repair the source.
- Note affected rooms and belongings from a safe position and ask how wet materials will be assessed.
Safety note
If the valve is inaccessible or unfamiliar, ask a plumber or the water utility for guidance. Do not force a meter valve.
Rather have a pro handle it?
Call (858) 330-3449 or send the details through the contact form.
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